Twitter added a new group of features of customer service tools that can select a few brands to inform the consumers via to their profile account when they are responsive. This is one of the features that twitter has announced and is rolling out to the market.
In addition, Twitter’s new features included making the Direct Message button larger to help and serve the customers and their businesses better.
“Welcome messages let businesses greet people and set expectations as they enter a Direct Message conversation—without requiring people to send the first message,” said Twitter. “Businesses can create multiple welcome messages and deep link directly to a specific greeting from Tweets, websites, or apps.”
To acquire the following new features right now, all you have to do is visit Twitter’s Customer Support settings page and select the option that lets any Twitter users Direct Message you.
After Twitter users activate the new features, they will start seeing them over the next few weeks as it rolls out.
Twitter also announced that there will be a pair of new features to automate your interactions with customers via Direct Message.
When someone starts a new conversation with your brands or business via Direct Message, you can greet them with a welcome message. You can set this up into your Twitter support settings.
These are the 3 new Customer Service Tools:
- Provide Support – You can add Provide support information to your Twitter Account. Businesses should provide support that adds information to the people searching for business. Knowing who your customers are is essential by providing great customer service.
- Most Responsive Times of Brands – Twitter lets you share the hours when you are most responsive. To help set people’s expectations for their businesses to display hours of accessibility on their profile and enables to answer questions faster and provide a personalized, delightful experience.
- Bigger Direct Message Button – Direct Messages are the private side of Twitter. You can use Direct Message to have a private conversation with twitter users about tweets and other contents. Twitter makes it clearer to the customers that your business will support via private messaging.
You can read the full announcement here.